How to check Microsoft 365 service health

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You can view the health of your Microsoft services, including Role on the web, Yammer, Microsoft Dynamics CRM, and mobile device management cloud services, on the Service health page in the Microsoft 365 admin center. If you are experiencing problems with a cloud service, y'all can check the service health to decide whether this is a known issue with a resolution in progress earlier you call back up or spend time troubleshooting.

If y'all are unable to sign in to the admin centre, y'all tin can use the service status page to check for known issues preventing you from logging into your tenant. Also sign up to follow us at @MSFT365status on Twitter to encounter information on certain events.

How to cheque service health

  1. Go to the Microsoft 365 admin heart at https://admin.microsoft.com, and sign in with an admin business relationship.

    Note

    People who are assigned the global admin or service back up admin part tin can view service wellness. To allow Exchange, SharePoint, and Skype for Business organization admins to view service wellness, they must also exist assigned the Service admin role. For more information about roles that can view service wellness, run across Nearly admin roles.

  2. To view service health, in the left-hand navigation of the admin center, get to Health > Service health, or select the Service health carte on the Home dashboard. The dashboard card indicates whether at that place is an active service issue and links to the detailed Service health page.

  3. On the Service wellness page, the health land of each deject service is shown in a tabular array format.

    View of current issues in service health.

The All services tab (the default view) shows all services, their current health land, and whatever active incidents or advisories. An icon and status in the Wellness cavalcade indicate the state of each service.

If there is an active incident or advisory for a service they will be listed directly under the service proper name in a nested table. You lot can plummet the nested table to hide the incidents or advisories in this view past clicking on the chevron icon to the left of the service name.

To filter your view to only testify all the active incidents, select the Incidents tab at the top of the page. Selecting the Advisories tab volition merely show all the agile advisories posted.

The History tab shows all incidents and advisories that have been resolved within the last seven or 30 days.

If you're experiencing an result with a Microsoft 365 service and you don't meet information technology listed on the Service wellness folio, tell us nigh it by selecting Report an issue, and completing the brusque form. Nosotros'll look at related data and reports from other organizations to run across how widespread the issue is, and if it originated with our service. If it did, we'll add it as a new incident or advisory on the Service health page, where yous can rails its resolution. The Reported Issues page volition show all issues your tenant has reported from this grade and the status.

To customize your view of which services show up on the dashboard, select Preferences > Custom view, and clear the checkboxes for the services you lot desire to filter out of your Service wellness dashboard view. Brand sure that the checkbox is selected for each service that you desire to monitor.

To sign upward for electronic mail notifications of new incidents that bear upon your tenant and status changes for an active incident, select Preferences > Email, click Send me service heath notifications in email, and and then specify:

  • Upwardly to two electronic mail addresses.
  • Whether you want notifications for incidents or advisories
  • The services for which you want notification

You tin also subscribe to email notifications for individual events instead of every consequence for a service. To exercise so, select the active issue you want to receive email notification updates for, select Manage notifications for this issue, and and so specify:

  • Up to two electronic mail addresses.

Note

Each admin can accept their Preferences set and the above limit of two electronic mail address is per admin business relationship.

Tip

Y'all can also use the Microsoft 365 Admin app on your mobile device to view Service health, which is a great way to stay current with push notifications.

View details of posted service wellness

On the All services view, select the effect title to see the issue item folio, which shows more information about the effect, including a feed of all the messages posted while we work on a solution.

Screenshot showing the service advisory.

The advisory or incident summary provides the following information:

  • Title - A summary of the problem.
  • ID - A numeric identifier for the problem.
  • Service - The proper noun of the affected service.
  • Final updated - The last time that the service health message was updated.
  • Estimated Start time - The estimated time when the issue started.
  • Status - How this problem affects the service.
  • User Impact - A brief description of the impact this event has on the stop user.
  • All Updates - We post frequent messages to allow you know the progress that we're making in applying a solution.

A screenshot showing issue details.

Translate service health details

We utilize machine translation to automatically display messages in your preferred language. Read Language translation for Service health dashboard for more information on how to set your language.

Definitions

Most of the time, services will appear as good for you with no farther data. When a service is having a problem, the effect is identified equally either an informational or an incident and shows a current status.

Tip

Planned maintenance events aren't shown in service wellness. Yous can track planned maintenance events by staying upwards to date with the Message center. Filter to messages categorized as Plan for change to observe out when the change is going to happen, its effect, and how to set for information technology. See Bulletin center in Microsoft 365 for more details.

Incidents and advisories

Icon Description
Information icon for advisory. If a service has an advisory shown, nosotros are aware of a problem that is affecting some users, but the service is still available. In an advisory, there is oft a workaround to the problem and the problem may be intermittent or is limited in scope and user impact.
Exclamation point icon for incident. If a service has an active incident shown, it's a critical result and the service or a major part of the service is unavailable. For example, users may exist unable to send and receive email or unable to sign-in. Incidents will have noticeable impact to users. When at that place is an incident in progress, nosotros will provide updates regarding the investigation, mitigation efforts, and confirmation of resolution in the Service health dashboard.

Status definitions

Status Definition
Investigating We're aware of a potential issue and are gathering more information nigh what's going on and the telescopic of impact.
Service degradation We've confirmed that in that location is an upshot that may affect use of a service or feature. You might see this status if a service is performing more slowly than usual, at that place are intermittent interruptions, or if a feature isn't working, for example.
Service suspension You'll see this status if we determine that an issue affects the ability for users to admission the service. In this case, the issue is significant and tin can be reproduced consistently.
Restoring service The cause of the event has been identified, we know what corrective action to take, and are in the process of bringing the service back to a salubrious state.
Extended recovery This status indicates that corrective activeness is in progress to restore service to most users but will accept some fourth dimension to reach all the affected systems. You might too see this status if nosotros've fabricated a temporary set up to reduce impact while we wait to utilise a permanent fix.
Investigation suspended If our detailed investigation of a potential issue results in a request for boosted information from customers to allow us to investigate further, you'll see this status. If nosotros need yous to act, we'll allow you know what data or logs we need.
Service restored We've confirmed that corrective activeness has resolved the underlying trouble and the service has been restored to a salubrious state. To observe out what went wrong, view the event details.
False positive Afterwards a detailed investigation, nosotros've confirmed the service is healthy and operating as designed. No impact to the service was observed or the cause of the incident originated exterior of the service. Incidents and advisories with this status appear in the history view until they expire (afterwards the period of time stated in the concluding mail service for that upshot).
Post-incident report published We've published a Postal service Incident Report for a specific issue that includes root cause data and side by side steps to ensure a similar issue doesn't reoccur.

Message Post Types

Type Definition
Quick Update Brusk and frequent incremental updates for broadly impacting incidents, available to all customers.
Additional Details These additional posts will provide richer technical and resolution details to offer deeper visibility into the treatment of incidents. This is available for tenants that meet the same requirements outlined for Exchange Online monitoring,

History

Service health lets y'all look at your current wellness status and view the history of any service advisories and incidents that have affected your tenant in the past thirty days. To view the past health of all services, select History view.

For more data about our delivery to uptime, see Transparent operations from Microsoft 365.

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